Shipping Policy

Superbe Bébé will deliver the products to the delivery address you specified in the order form and in accordance with the delivery option you have chosen. In case you order different products to be delivered to different addresses, you will need to submit a separate order form for each delivery address. All delivery or shipping dates given by  Superb Baby are only rough estimates and  Superb Baby shall not be liable for any loss, damage, costs or expenses in the event of non-delivery in accordance with the stated delivery or dispatch dates. If one of the ordered products is out of stock, this may result in a delay of the entire order. In this case, an estimate of the delay will be communicated to you by e-mail or by post, but delivery will be made in all cases within thirty (30) days from the date indicated on the order confirmation of  Superb Baby .

In the event of a late delivery, we will offer you a new delivery date by email. In any case, if  Superb Baby does not meet the specified deadline, or in the absence of a specified deadline, if the product is not delivered within more than 30 days from receipt of the order confirmation, you have the option of Cancel your order by contacting customer service.  Superb Baby then undertakes to reimburse all amounts paid no later than 14 days after termination of the contract.

If you receive the product after your cancellation, we will reimburse the product, delivery costs and return costs, upon receipt of it by us, complete and in its original condition, no later than 14 days after receipt of the product by  Superb Baby .

Title to and risk of loss for your products passes to you upon delivery.

When delivering the products to the carrier,  Superb Baby will send you a shipping confirmation by email if you provided an email address in the order form.

Superb Baby cannot be held responsible for delays or lack of delivery due exclusively to the unavailability of the customer after several appointment proposals by the carrier.

Remember to provide all the information necessary to deliver the product to the delivery address entered (building number, staircase, codes, etc.).

Estimated delivery

Our estimated delivery time is 5 business days. We will send you an email once your purchase has been prepared and left our warehouse.

Superb Baby cannot be held responsible for delays in customs clearance which may result in storage charges or other costs beyond our control.  Superb Baby cannot be held responsible if local customs authorities wish to confiscate a particular item or charge import duties. If our shipping agent is unable to contact the recipient to arrange delivery, the card used for the order will be charged for any costs incurred in holding the goods.