Refund Policy

Return policy

1. Return conditions

1.1. You have the right to return products you have purchased for a period of 14 calendar days from receipt of the product. If the deadline expires on a Saturday, Sunday or public holiday, it is extended until the next working day.

If you purchase several products delivered separately, your right of return will expire 14 days after delivery of the last product purchased.

To exercise your right of return, you must inform Superbe Bébé by any unequivocal means.

We invite you to use your right of return by contacting Superbe Bébé customer service via our contact form. We will send you an acknowledgment once your return request is received.

1.2. The products must be returned in their original condition and complete (packaging, accessories, instructions, etc.) allowing their resale in new condition, and accompanied by a copy of the purchase invoice for optimized management. Superbe Bébé reserves the right not to take back products that are incomplete or made unfit for resale as is (due to damage, dirt, alterations, etc.).

You have 14 days from exercising your right to return the product(s). We invite you to consult the free return procedure described in article 8 of the general conditions of sale.

2. Effects of return

If you choose to return the products, Superbe Bébé will refund all payments made, including delivery costs (except for additional costs related to choosing a type of delivery other than standard delivery), within maximum of 14 days from receipt of the products by Superbe Bébé.

The costs of returning the products remain your responsibility.

The refund will be made using the same payment method as that used during your purchase, unless you advise otherwise; in any event, no costs will result from this reimbursement.